Privacy Policy
At SHREYA COUTURE, we value your trust and are committed to protecting your personal information.
Information We Collect
We may collect information such as:
• Name
• Delivery address
• Email address
• Phone number
• Order history
• Messages or enquiries you send us
How We Use Your Information
We use your information to:
• Process and deliver orders
• Provide customer support
• Send order updates
• Improve our website and service
• Send marketing updates where you have opted in
Payment Security
Payments are securely processed by trusted third-party providers such as Stripe and Afterpay.
We do not store your full card details.
Sharing Information
We do not sell your personal information.
We may share necessary information with trusted service providers such as:
• Courier companies
• Payment providers
• Website hosting/platform providers
• Professional advisers where required
Marketing
You will only receive promotional communications where you have subscribed or consented.
You may unsubscribe at any time.
Access & Correction
You may request access to, correction of, or deletion of your personal information by contacting us.
Data Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
Cookies / Website Tools
Our website may use cookies or similar technologies to improve browsing experience, analytics, and performance.
New Zealand Privacy Rights
We handle personal information in accordance with applicable New Zealand privacy laws.
Contact Us
📧orders@shreyacouture.com
Shipping & Returns Policy
At SHREYA COUTURE, our philosophy is built on:
Culture – Honouring timeless Indian traditions
Care – Thoughtful packaging and attentive service
Grace – The elegance of every piece we curate
We prepare each order with intention so your experience feels as beautiful as the product itself.
Shipping Policy
Processing Time
Orders are typically packed and dispatched within 1–2 business days (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
We use trusted tracked courier partners across New Zealand.
• Urban areas: 1–3 business days
• Rural areas: 3–5 business days
Delivery estimates are approximate only and may vary during peak periods, weather events, public holidays, or courier delays outside our control.
Shipping Rates
• Flat Rate NZ-wide: NZD $7.50
• Free NZ-wide shipping on orders over NZD $100
Order Tracking
Tracking details will be sent once dispatched.
For assistance: orders@shreyacouture.com
Courier Responsibility
Once an order has been handed to our courier partner, delivery timing is managed by the courier. While we cannot guarantee courier performance, we will always assist promptly with tracking enquiries, lost parcel investigations, or delivery issues.
Viewing Appointments
Selected items may be viewed by appointment only, subject to availability.
Appointments must be arranged in advance. Our address is shared privately once confirmed.
Product Presentation & Variations
Many of our pieces feature handcrafted finishing, decorative detailing, mirror work, embellishments, zari work, embroidery, draping, or artisanal elements.
Please note that slight variations may naturally occur between pieces.
Colours and appearance may also vary slightly depending on lighting, photography, screen settings, styling, and fabric movement.
These natural differences do not automatically indicate a fault.
Returns & Exchanges Policy
Change of Mind
Please choose carefully before purchasing.
We do not generally accept returns, exchanges, or refunds for:
• Change of mind
• Preference after delivery
• Event no longer required
• Incorrect choice of size/colour selected by customer
• Expectations based solely on styling differences
We encourage customers to contact us before ordering for sizing, fabric, colour, mirror work, or product questions.
Faulty, Damaged, or Incorrect Orders
If your item arrives damaged, incorrect, or with a genuine fault, please contact us within 48 hours of delivery at:
Please include:
• Order number
• Clear photos of item
• Photos of packaging
• Description of issue
We may assess the issue and provide an appropriate resolution such as:
• Replacement
• Repair
• Store credit
• Partial refund
• Full refund (where appropriate)
Return Conditions
If a return is approved:
• Item must be unworn, unused, unwashed, and unaltered
• Original packaging should be included where possible
• Return instructions will be provided by email
Unauthorised returns may not be accepted.
Non-Returnable Items
For hygiene, safety, or product integrity reasons, we may not accept returns on:
• Earrings
• Nose Pins
• Maang Tikkas
• Customised items
• Altered items
• Worn occasionwear
Pre-Orders / Special Orders
Where an item is specially sourced, reserved, customised, or pre-ordered for a customer, cancellation or change-of-mind refunds may not be available once confirmed.
Any specific pre-order terms shown at checkout or on the product page will also apply.
New Zealand Consumer Rights
Nothing in this policy limits any rights you may have under applicable New Zealand consumer law.
With love,
The SHREYA COUTURE Team
