🔒 Privacy Policy

At SHREYA COUTURE, we value your trust and are committed to respecting your privacy and protecting your personal information.

Information We Collect

We may collect personal details such as:

  • Name

  • Address

  • Email

  • Phone number

This helps us process your orders, provide support, and send important updates.

How We Use Your Information

We use your information only to:

  • Fulfill your orders and deliver your purchases

  • Respond to your queries and provide support

  • Enhance your shopping experience with SHREYA COUTURE

We never sell or share your information with third parties — only with essential partners like courier and payment providers, so we can serve you better.

Secure Payments

  • All transactions are securely processed through trusted platforms such as Stripe and Afterpay.

  • We do not store or have access to your credit card details.

Marketing Communications

  • You’ll only hear from us if you’ve opted in to receive updates or promotions.

  • You can unsubscribe at any time using the link in our emails.

Your Rights

📦 Shipping & Returns Policy

At SHREYA COUTURE, our philosophy is built on:

  • Culture – Honouring timeless Indian traditions

  • Care – Shown in our thoughtful packaging and warm service

  • Grace – Reflected in the effortless elegance of every piece we curate

We prepare and ship each order with intention and care, so your experience feels as beautiful as the jewelry itself.


🚚 Shipping Policy

Processing Time

  • Orders are packed and dispatched within 1–2 business days (Monday to Friday).

  • Orders placed on weekends or public holidays will be processed the next working day.

Delivery Timeframes

We use trusted, tracked courier partners to deliver across New Zealand:

  • Urban areas: 1–3 business days

  • Rural areas: 3–5 business days

Shipping Rates

  • Flat rate: NZD $6.00 (nationwide, tracked)

  • Free shipping on all orders over NZD $50

Order Tracking

  • A tracking link will be emailed once your order is dispatched.

  • For any help, contact orders@shreyacouture.com — we’re always happy to assist.

Packaging & Sustainability

  • We use eco-friendly materials, including compostable satchels and sustainably sourced protective wrap.

  • Occasionally, minimal plastic wrapping may be used to protect delicate items like bangles during transit.

  • We’re always looking for better alternatives because caring for our community and planet is at the heart of what we do.

Presentation & Gifting

  • Each order is thoughtfully wrapped — whether you're treating yourself or someone special.

  • Want to include a gift note? Just leave a message at checkout — we love helping you celebrate special moments for you and your loved ones.

Courier Responsibility

  • Once your parcel is handed to our courier partners, SHREYA COUTURE cannot be held responsible for delays or delivery issues beyond our control.

  • That said, we will always do our best to assist with tracking and resolve any concerns with care and urgency.


🔄 Returns & Exchange Policy

Items Not Eligible for Return

Due to hygiene and safety reasons, we are unable to accept returns or exchanges for:

  • Earrings (including jhumkas and studs)

  • Maang Tikkas

  • Nose Pins

  • Necklace Sets

  • Customized or altered pieces

We appreciate your understanding — this ensures fairness, hygiene, and product integrity for all customers.

Faulty or Incorrect Orders

If your item arrives damaged or incorrect:

  • Contact us at orders@shreyacouture.com within 48 hours of delivery

  • Include:

    • Your order number

    • Clear photos of the item and packaging

  • We will offer a replacement, refund, or store credit based on your situation

Change of Mind

  • Unfortunately, we cannot accept returns for change-of-mind purchases.

  • Please review the product carefully on our website or during our TikTok livestreams to ensure you're confident in your selection.

Return Shipping

If a return is approved:

  • Items must be returned unused, unworn, and in their original packaging

  • Return shipping is the customer’s responsibility

  • Return address will be provided via email upon approval

We’re always here to guide you through the process with care and support.

If you have any questions about these policies — or just want to chat through your order — we’re only an email away:
📧 orders@shreyacouture.com

With love,
The SHREYA COUTURE Team